RATES SUBJECT TO CHANGE
The prices which are quoted are subject to change and may vary for events beyond our control, such as exchange rate fluctuations.
CHECK-IN / CHECK-OUT
Check-in time is 2pm. Earlier check-ins are possible subject to availability.
Check out time is 10am. Late check-outs can be arranged, subject to availability.
PETS – ONE PET PER ROOM – $30 EXTRA PER NIGHT
Glenferrie Lodge is a pet-friendly hotel, and certain rooms are set aside for use by people travelling with small cats and dogs. Pets are not permitted in common areas such as the dining room, and are allowed only in rooms designated pet-friendly by the hotel. Pets are restricted to one small cat or dog weighing 10kg or less and are not allowed on beds. The management reserves the right to refuse accommodation to people whose pets are larger than specified or who use hotel equipment to feed their animals.
A SMOKE FREE ENVIRONMENT
All rooms, corridors and common areas at Glenferrie are non-smoking. Guests may smoke in the rear garden and public balconies. If a guest or anyone accompanying a guest activates a fire alarm by smoking in a room, bathroom or corridors, Glenferrie reserves the right to charge the guest’s credit card with the cost incurred by the attendance of the Fire Service.
PAYMENT
Full payment for accommodation is required to confirm your reservation. On making this payment, you will be deemed to have accepted the Terms and Conditions set out here. Guests must settle all charges incurred by them or anyone with them, and they authorise Glenferrie Sydney Pty Ltd to charge any outstanding amounts to their credit card, including amounts to cover damage to the room, its furniture and fittings, or costs incurred by Glenferrie Sydney if a fire alarm is activated by them or anyone accompanying them in a room, a bathroom or corridors.
Payment must be made via a debit to a credit card in the same name as the guest.
If the person making the booking is not the guest, or if the credit card is not in the guest’s name, Glenferrie will require an authorisation form to be filled in by the owner of the credit card, acknowledging that they will be responsible for paying the accommodation and any other costs incurred by the nominated guest.
If after arrival a guest chooses to check out early for whatever reason, the amount to be refunded, if any, is at the sole discretion of the management.
INSURANCE
We strongly recommend that you take out a comprehensive travel insurance policy at the time of booking to protect you and all those accompanying you for the full time of your visit against illness, injury, death, loss of baggage and personal items, cancellation and other travel contingencies.
OUR CANCELLATION POLICY:
If you wish to cancel your booking, the following conditions apply.
- When a full rate booking is cancelled 5 days or more prior to check-in date, 100% payment is refunded.
- When a full rate booking is cancelled 3 days prior to check-in date, a cancellation fee of 1 night will apply.
- When a booking is cancelled less than 3 days prior to check-in date, or if you fail to arrive at the hotel (‘no show’), the original payment is non-refundable.
- There is no refund if special ‘last minute’, discounted or weekly rates are cancelled. Such bookings can be amended subject to availability, but room rate (tariff) may vary.
Refunds will be made only to the credit card used to make the original booking.
CHRISTMAS / NEW YEAR CONDITIONS
Minimum stay is 3 days over Christmas and 5 days over New Year period.
There is a surcharge for the Christmas & New Year period. The rates are available on the website or by calling Glenferrie.
If a Christmas or New Year booking is cancelled 10 days prior to arrival, a 50% cancellation fee applies.
If a Christmas or New Year booking is cancelled within ten days, there is no refund.
All cancellations must be made IN WRITING using one of the following methods:
- By email to mail@glenferrielodge.com
- By fax on +61 2 9929 9439
- By mail to The Manager, 12A Carabella St. Kirribilli 2061 Sydney Australia
When you contact us to make a cancellation, we require 2 of the following so we can process your request and reply to you:
- Your BOOKING ID
- Email Address used in the booking
- Name and Surname used in the booking
One of our staff will confirm receipt of your cancellation. If you have not received a confirmation of the cancellation within 24 hours, please send us an email or call us on +61 2 9955 1685 / 1800 121 011 (Freecall within Australia) to check that we have received it.